Effective Date: 5/1/26
Focus Metabolics ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose,
and safeguard your information when you visit our website and purchase our products.
If you do not agree with this policy, please do not use our website.
1. Information We Collect
We may collect the following categories of personal information:
a. Personal Identifiers
- Name
- Email address
- Phone number
- Billing and shipping address
b. Commercial Information
- Order history
- Products purchased
- Payment details (processed securely via third-party providers)
c. Internet & Device Information
- IP address
- Browser type
- Device type
- Pages visited and interaction data
d. Marketing & Communication Data
- Email engagement (opens, clicks)
- SMS interactions (if opted in)
e. Sensitive Information (Limited)
We do **not** intentionally collect sensitive personal health information. Any information you provide voluntarily (e.g., via customer service) is used solely to respond to your inquiry.
2. How We Collect Information
We collect information in the following ways:
- When you place an order
- When you sign up for email or SMS communications
- When you contact us at info@focusmetabolics.com
- Automatically via cookies and tracking technologies
- Through third-party platforms (e.g., payment processors, analytics tools)
3. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Send transactional emails (order confirmations, shipping updates)
- Send marketing communications (if you opt in)
- Improve website functionality and user experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Recognize returning users
- Analyze traffic and usage behavior
- Personalize content and advertisements
You may disable cookies through your browser settings; however, doing so may affect site functionality.
We may use third-party services such as:
- Google Analytics
- Meta (Facebook/Instagram) Pixel
- Email marketing platforms
These services may collect data in accordance with their own privacy policies.
5. How We Share Information
We do not sell your personal information.
We may share your information with:
- Payment processors (Authorize.net)
- Shipping carriers
- Email/SMS marketing platforms
- Analytics providers
- Legal or regulatory authorities when required
All third-party providers are required to safeguard your information.
6. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights:
Right to Know
You may request details about:
- The categories of personal information we collect
- The purposes for collection
- The categories of third parties we share information with
Right to Access
You may request a copy of the personal information we have collected about you.
Right to Delete
You may request deletion of your personal information, subject to legal and operational exceptions.
Right to Correct
You may request correction of inaccurate personal information.
Right to Opt-Out of Sale/Sharing
We do not sell personal information, but you may still request confirmation of this.
Right to Limit Use of Sensitive Personal Information
We do not use sensitive personal information beyond necessary business purposes.
Non-Discrimination
We will not discriminate against you for exercising your privacy rights.
How to Exercise Your Rights
To submit a request, contact:
Email: info@focusmetabolics.com
Subject Line: California Privacy Request
We may need to verify your identity before processing your request.
7. Data Retention
We retain your information only as long as necessary to:
- Fulfill orders
- Maintain financial and tax records
- Comply with legal obligations
- Resolve disputes
8. Data Security
We implement commercially reasonable security measures to protect your information. However, no method of transmission over the internet is 100% secure.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. Children’s Privacy
Our website is not intended for individuals under the age of 21. We do not knowingly collect personal information from children.
11. Email & SMS Communications
By opting into our communications:
• You agree to receive marketing emails and/or SMS messages
• You may unsubscribe at any time via: Email unsubscribe link, Reply “STOP” to SMS (Message and data rates may apply.)
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
13. Contact Information
If you have any questions about this Privacy Policy, please contact:
Focus Metabolics
Email: info@focusmetabolics.com